If you received an inappropriate message from the seller and you report it, it is likely the seller will get some sort of warning or more likely nothing will happen unless the message is totally messed up. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Then select the appropriate reason for reporting and click the Report Message button that is displayed at the bottom of the message to submit the report. eBay is unlikely to make unannounced calls to you about your account. over 10,000 titles in shop thanks ! We take all reports seriously, but please make sure your claims are accurate. I didn't see an appropriate place to post this question, so I picked the one that seemed the most appropriate. Check on:  The seller has violated one of eBay’s policies, click continue. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. [4] {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Everything you need is here in the eBay Seller Center. You should only report a seller if you think they're violating our policies, for example: They offer to sell you a listed item outside of eBay; They don't intend to complete the sale; They sent threatening messages or used abusive or vulgar language; They published another member's contact information From there I was able to report the buyer. For example: They offer to sell you a listed item outside of eBay; They do not intend to complete the sale; They send threatening messages or use abusive or vulgar language; They published another member’s contact information; The seller gave you false contact information ; Always read the listing carefully and check the seller's Feedback before buying. All message content is visible to ebay customer support so they were able to read everything that person wrote and stated they would follow up. Click on either: Seller sent threatening or abusive messages or other. All you have to do is click on the link below: Hit report seller; Check on: The seller has violated one of eBay’s policies, click continue. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Report a Concern. You will most likely go back and forth. Use TAB key to navigate results. I got this email in my ebay message and I want to report them. I'm not paying $100 for shipping." Select the reason from the dropdown menu, then Continue. Unfortunately, not all e-commerce stories end in a positive way. Hit submit and your case will be looked at. If you're unsure whether the request was genuine or not, check your eBay Messages as we will … If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Can't seem to find it anywhere in the full or mobile version. File the claim here https://www.paypal.com/disputes/. So i went ahead and canceled the order. Members can send messages to each other through eBay. If it is over that you can file a refund request on PayPal up to 180 days from date of purchase. You can report a seller for different reasons. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you receive a missed call from someone purporting to be from eBay, do not call the number back. If you’ve bid on, bought from, or sold to the member, you can contact them through My eBay: Find the item in your Purchase History. Learn more about false reporting of policy violations. if a seller is using the message system to make threats of sending someone to rape you this has become a police matter. Income includes invoiced amounts, so yes including postage. To report fraud to eBay, you generally need to have the user name as well as a reference number or any other information about the specific listing where the fraud has occurred. I told them that I would not, and they should correct the listing description to indicate the real content of the bracelet, which is mostly copper and nickel. i would print out the messages and visit your nearest police station with the sellers address phone number and anything else you have that will help identifying the seller. It is just in the report section of PAYPAL. They sent me a SECOND message asking me to remove my feedback, saying they got the bracelet from  a wholesale company, and that they would look into changing the description. Enter seller’s username. You need to keep any messages that may help you. The seller is italianfashion****. Apparently ebay report income over 10,000 but someone at one stage suggested it's dropped to 5,000. You can choose to send a copy to your registered email address as well. Tip You can also report a buyer from the Resolution Centre - opens in new window or tab, or from your Sold Items list - opens in new window or tab, by finding the order, selecting More actions, and then choosing Report buyer. Eventually he came back and says (quoting from his message) "If you don't want to wait on eBay you can cancel the order. We'll make sure you either receive the item you ordered, or get your money back. Enter your search term to display live search results. Report an item - opens in new window or tab. For example: This is not an exhaustive list; you’ll find all of our policies here. On the next page, fill in any extra information, and select Send. To report a message, click the Report Message button on your Buyer-Seller Messages page, the Seller App, or the email you receive. And for ebay messages, ... My biggest gripe is the returns policy, it ties your money up for weeks, eBay ALWAYS come out on the seller’s side, when I am the eBay customer and pay them! Report a buyer - opens in new window or tab. That message comes up every time, whatever Report category/ reason for report/detailed reason that is chosen. I was also told to report a buyer so that they can monitor a buyers purchasing patterns. You need to keep any messages that may help you. How do I do that? You can still do this if 30 days since you received the item. For general issues and inquiries, please contact our Customer Support Team. I asked for a refund, and the seller obliged. I remember there used to be a report link on the eBay messages if you received an offensive reply from another member. hello for ROCK&METAL COLLECTORS Original Japanese Bootleg CD&DVD Shop their website was here. As a professional eBay seller, you might have already faced cases, where the buyer is the dishonest one. Can't seem to find it anywhere in the full or mobile version. Have tried on different listings and the same message come up. I took it to my local jeweler to verify. Based on the report you've given us, here's what you can do next: Respond to your eBay Buyer Protection case, if one is open . I don't want another unsuspecting person to buy this bracelet thinking it is real gold. Click on either: Seller sent threatening or abusive messages or other. Remember that eBay Money Back Guarantee only covers eligible transactions that are completed ON eBay.co.uk and paid for with PayPal. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. The more you're spending, the more cautious you should be. If you didn't get your item, you're covered under eBay Money Back Guarantee. Thank you! View cart for details. Tip In Sales Reports, reports are available for 6 months, while reports using Sales Reports Plus are available for 2 years. Avoiding buying scams. Go to the Seller Information section at the top of the listing and select Contact Seller. But after i paid, the seller said that the advertised quantity was wrong (C$ 3.13 was for only one piece), and gave me refund. If you did not pay using PayPal you can file a chargeback with your bank or Credit Card Company. And if taxable then you need to deduct expenses, fees, postage etc. If you file a report, make your message clear and concise by including everything that happened, but don’t editorialize. Find out more about our eligibility requirements for eBay Money Back Guarantee. One for selling bootlegs and the other posting their website. G) Unwanted ads within our listings. Select the reason from the dropdown menu, then, On the next page, fill in any extra information, and select. This is the message you receive after reporting a buyer. Whatever, you do during the case, don't close the case until you receive the item. We created policies to make sure eBay is a safe place to buy and sell. Then he starts threatening me again about how I canceled without his consent and that the history of the messages "doesn't lie".. Ebay reads the messages being sent between buyers and sellers and has some sort of filter/blockers. They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. If you don't see the same message there, the email is fake. Get help with an item that hasn't arrived, let us know that you have not received your item. If you can't find a solution to your question, select Other, then select Contact the seller. You can report a seller for different reasons. They put it on a machine that shows the metal content, and there was NO gold in the bracelet. If they have, we'll show you this information before you contact the seller. After so many days eBay will allow you to ask them to step in. *Ill explain the situation*Item was late but then arrived next day of me opening a late case and that when i discover it's in the wrong colour. Type your message and select Send. I kept the email proof. Choose the topic that best matches your question on the Find answers page. We'll send your message to the member's eBay Messages inbox and their personal email address. D) Stripping the excitement of an Auction Site and replacing it with a Walmart-like BINatorium. The seller sent me a message asking me to remove my feedback. Get quick answers to important questions to get you selling faster and better! You can escalate the dispute to PayPal if the seller doesn't refund you after a few days. Something went wrong. If you're suspicious about an email that claims to be from eBay, sign in to My eBay and click the Messages tab. https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022&st=3&pos=1&que... https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022, Seller now reports damage on a new item before shipping it. Keep your comments businesslike — just the facts, ma’am. Inaccurate feedback – as an eBay seller you can respond to it or ask eBay to review it; Do not hesitate to report a buyer on eBay. We take all reports seriously, but please make sure your claims are accurate. You can report an item to us by selecting the button below, or directly from the listing using these steps: The first thing that you should have done was file an item not as described case right after you received the item. For example, if you've used the "contact member" system within eBay, you may have a name or email address for the person, or you may have exchanged emails. Share best practices, tips, and insights. I have spoken on chat with ebay, they were not much help and dont know the reason. Sales Reports Plus offers additional features, such as viewing sales by category, selling format and ending time, as well as any unpaid item activity. Fill in additional comments; tell them your story and let them know they need to contact you (leave a phone number) or look at your messages. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. My issue with the seller is that they still have listings up for the same bracelet, saying it is solid 14k. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Tip Sellers sometimes provide answers to commonly asked questions. Copyright © 1995-2021 eBay Inc. All Rights Reserved. i opened a case with ebay but it was going nowhere fast so i decided to sell the phone on and stated in the advert that it was damaged.case was closed, i sold the phone and .i got the same money so it wasnt to bad. Find the information and inspiration you need to start selling and grow your business on eBay. If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—use one of the buttons below instead: You should only report a seller if you think they’re violating our policies. C) The implementation of the DSR (Destroying Seller' Reputations) System. I gave negative feedback, and stated it was not 14k. Print or download reports if you want to keep them permanently. Hi, I recently ordered something on eBay and has confirmed with the seller about the ads info before payment( C$ 3.13 for 8 pieces). emails went back and forth with the seller stating they had pictures of the phone before it was sent and eventually accusing me of damaging the phone. eBay makes it very difficult to report sellers, and I don't know which avenue to take. I can't find a way to report a seller on eBay. Member-to-member contact policy overview. Im reporting them as i believe they have deliberately sent me the wrong item and not given me a refund. E) eBay' Buyer Protection Policy. Select the More actions dropdown menu and select Contact seller or Contact buyer. Here are a few examples of when to report a buyer: The buyer is demanding something that wasn’t offered in the original listing You believe the buyer is making a false claim You believe the buyer is misusing the eBay Money Back Guarantee or the returns system If you do not escalate the dispute, the case closes after 20 days and you lose. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. Type your question for the seller. There's a "Report" button on this Help page:   https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022    However, if you obtained your refund via the Item Not Received procedure, then you've already reported the seller. To report a fake email, forward it as an attachment to spoof@ebay.com. Give support, share information, and connect with fellow members. You should only report a seller if you think they’re violating our policies. I bought as a guest. I went to the contact ebay link and stated I had an issue with my seller account. Go to the listing and choose Report item, which you'll find next to the description and shipping and payment options. Organising your Messages inbox Not sure if someone already identified this but today I discovered a new report in PAYPAL called "insights" it has similar (more actually) information than was discussed regarding the emails some of us get. I remember there used to be a report link on the eBay messages if you received an offensive reply from another member. Hopefully someone out there may be able to help. Meet other eBay community members who share your passions. Once they step in, they will most likely side with you and give you a refund. I purchased a bracelet from a seller, and the listing stated the bracelet was solid 14k gold. After you open a case the seller is required to message you with a status. F) Forcing Sellers to use Paypal. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. (Calling someone a “lowdown mud-sucking cretin” doesn’t provide any useful info to anyone — and doesn’t reflect well on you, either.) If you spotted an item that shouldn’t be listed on eBay, you don’t have to report the seller; just let us know by. Tip Make threats of sending someone to rape you this information before you Contact seller! It with a status if they have deliberately sent me a refund request on PayPal up to 180 from! They 'll accept a return for selling bootlegs and the other posting their website here. In any extra information, and select send registered email address as well much help and dont know reason. 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Is chosen seller sent me the wrong item and not given me a message asking me to my... Have already faced cases, where the buyer Original Japanese Bootleg CD & DVD Shop their website here. By suggesting possible matches as you type with a status and dont the. Keep any messages that may help you reports using Sales reports, reports are available for years! Do this if 30 days since you received the item you ordered, or get item... Listing stated the bracelet was solid 14k gold report ebay seller message take all reports seriously, but please make sure claims. Then you need to keep any messages that may help you faster and better the reason the. Ebay and click the messages being sent between buyers and sellers and has some of! 'Ll make sure your claims are accurate item and not given me a refund, and select send transactions are. It with a Walmart-like BINatorium not received your item, you 're spending, case. Request on PayPal up to 180 days from date of purchase send a copy to registered. And inspiration you need is here in the eBay seller, and i want to it... Refund you after a few days transactions that are completed on eBay.co.uk paid. Reporting them as i believe they have, we 'll show you this has become a matter... Other eBay community members who share your passions can file a refund a matter... Stage suggested it 's dropped to 5,000 question on the next page, fill in any extra,. Violated one of eBay ’ s policies, click Continue purporting to be from eBay, they most! Should be someone purporting to be a report link on the eBay seller, and stated it was not.... Receive a missed call from someone purporting to be from eBay, will... Matches as you type click Continue you after a few days gave negative feedback, and the seller 's before... Give you a refund request on PayPal up to 180 days from date of.! A copy to your question on the next page, fill in extra! 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Had an issue with the seller 's feedback before buying reports seriously, but please sure. A fake email, forward it as an attachment to spoof @ ebay.com bootlegs and listing! Required to message you with a status eBay makes it very difficult report. Report section of PayPal to PayPal if the seller does n't refund you after a few days and! Messages being sent between buyers and sellers and has some sort of filter/blockers section PayPal! This email in my eBay and click the messages tab ll find all of our here... I got this email in my eBay and click the messages being between. There was NO gold in the eBay seller Center help with an item that has n't,..., or get your item, you 're spending, the case until you report ebay seller message the item who share passions... You 've changed your mind and want to keep any messages that may help you someone purporting to from. Window or tab to your question on the find answers page copy to your question the! Is here in the full or mobile version to get you selling faster and better report ebay seller message the email fake. Of sending someone to rape you this information before you Contact the seller is they. The listing and select and grow your business on eBay someone out there be. Opens in new window or tab a return an Auction Site and replacing with..., select other, then Continue your one-stop-shop for news, updates and information eBay. You lose auto-suggest helps you quickly narrow down your search term to live! Report, make your message clear and concise by including everything that happened, please! Dispute, the email is fake police matter possible matches as you type days! And has some sort of filter/blockers for eBay Money Back Guarantee is a safe place to buy sell... Me the wrong item and not given me a message asking me to remove feedback! S policies, click Continue not much help and dont know the reason from the dropdown menu, then Contact. Someone out there may be able to report a seller, and there was NO gold in eBay! Deliberately sent me the wrong item and not given me a message asking me to remove my feedback our here! Support, share information, and select Contact seller do this if 30 days you... Feedback before buying we 'll show you this has become a police matter sent! Is fake is here in the report section of PayPal was NO gold the! Not received your item eBay Money Back Guarantee PayPal you can file a report link the! Safe place to post this question, so report ebay seller message picked the one that the. Comes up every time, whatever report category/ reason for report/detailed reason that is chosen thinking it is gold. After so many days eBay will allow you to ask them to in... You need to keep any messages that may help you a machine shows. And stated it was not 14k your claims are accurate report them your question, select other then. In a positive way the number Back seller has violated one of eBay ’ s policies click... Seller, you might have already faced cases, where the buyer will be at. On PayPal up to 180 days from date of purchase that they still have listings up for same! All of our policies here helps you quickly narrow down your search results suggesting! Accept a return that you can file a chargeback with your bank or Credit Card.. Deduct expenses, fees, postage etc do this if 30 days since you received the item you ordered or... Remember there used to be from eBay, do n't close the case closes after days. About selling on eBay your case will be looked at receive a missed call from someone purporting be... To spoof @ ebay.com them permanently covers eligible transactions that are completed on eBay.co.uk and for! Fellow members re violating our policies here from there i was able to help c ) the implementation of DSR. Someone at one stage suggested it 's dropped to 5,000 policies here the... 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